IT ownership and support
- Current support process
- Ticket/request pathway
- Internal ownership
- Escalation paths
- Reporting rhythm
Technology Foundation Audit
An IT Control Review for businesses that need the truth about their technology setup.
Map the current state before spending more on people, tools or vendors.
BaseLayer reviews your IT, vendors, access, systems, websites, automation opportunities and site infrastructure, then turns the findings into a current-state map, risk register, value register and 90-day improvement roadmap.
IT Control Review
Fixed-scope review
Current-state map
Risk and value registers
90-day roadmap
Output
Current-state map, risk register, value register and 90-day roadmap.
Best fit
When this audit makes sense.
The audit is built for growing businesses where technology has become important enough to need structure, clearer ownership, better vendor control and a practical roadmap.
Technology is important, but no one clearly owns the whole picture.
Your MSP closes tickets but no one owns the bigger picture.
Vendors, software and licences have accumulated without review.
Staff onboarding and offboarding are inconsistent.
Admin accounts, MFA, backups and access controls are assumed rather than checked.
Internet, Wi-Fi, devices or site networks keep creating operational friction.
The website generates enquiries but follow-up is hard to track.
Managers spend too much time chasing IT, vendors or manual admin.
You want automation or AI, but the underlying process is not stable enough yet.
Scope
What gets reviewed.
The review covers the operating layer: people, vendors, systems, access, sites, devices, websites and process readiness.
Vendors and spend
- Active vendors
- Software and licences
- Overlap and duplication
- Renewal visibility
- Accountability gaps
Access and cyber basics
- Microsoft 365 or Google Workspace
- MFA and admin access
- Essential Eight Review
- User onboarding/offboarding
- Shared accounts
- Backup and recovery assumptions
Devices and assets
- Laptops and desktops
- Device register
- Warranty and lifecycle
- Standard setup
- Lost/stolen/offboarding process
Websites and lead systems
- Website ownership
- Domains, DNS and hosting
- Forms and enquiry routing
- Lead source tracking
- Follow-up visibility
Connectivity and site infrastructure
- Internet services
- Failover
- Wi-Fi
- LAN/site networks
- Phones/PBX where relevant
- Documentation and monitoring
Automation and AI readiness
- Repetitive workflows
- Manual handoffs
- Reporting bottlenecks
- AI usage risks
- Processes stable enough to automate
Deliverables
What you receive.
The output is designed to be used by owners, managers, internal staff and vendors. It is not a bloated consulting report.
Current-state technology map
Risk register
Value register
Vendor and software review
Cyber and access risk snapshot
Support/process review
Device and asset review
Website and lead system review
Managed infrastructure review
Automation opportunity shortlist
90-day improvement roadmap
Recommended ownership model
Next-step options
90-day plan
The 90-day roadmap separates urgent fixes from useful improvements.
The aim is to stop everything competing for attention and give the business a practical sequence.
1
First 30 days
Obvious access risks. Unclear vendor ownership. Missing registers. Support process gaps. Quick waste reduction
2
Days 31-60
Device lifecycle process. Onboarding/offboarding improvement. Website and lead routing fixes. Connectivity or Wi-Fi priorities. Reporting rhythm
3
Days 61-90
Internal handover. Vendor accountability process. Automation shortlist. Infrastructure roadmap. Ongoing oversight model
After the audit
What happens after the audit.
You get a practical roadmap. From there, we help you fix what matters first - whether that means improving providers, cleaning up systems, implementing automation, or putting proper IT leadership in place.
Stop guessing what to fix
The audit gives you a ranked list of the real technology problems holding the business back, instead of relying on vendor opinions, staff complaints or disconnected tool demos.
Fix foundations before adding AI
Before automating anything, we check whether the basics are sound: systems, access, data, security, ownership, processes and provider accountability.
Turn the roadmap into action
The audit is not just a report. It becomes a practical work plan with priorities, owners, estimated effort, likely cost, business impact and next steps.
Improve or replace providers
Some providers are worth keeping. Some need tighter accountability. Some are the wrong fit. The audit gives you a basis for deciding instead of guessing.
Build only what is worth building
Where automation, AI, websites, dashboards or system integrations make sense, BaseLayer can help implement them without turning the business into a science project.
Add leadership without hiring full-time
If the business needs senior IT direction but not a full-time IT manager, BaseLayer can provide fractional leadership, supplier management and ongoing roadmap ownership.
Boundaries
What this is not.
Clear scope matters. The audit is a business-side control review, not a catch-all technical service.
Not unlimited helpdesk support.
Not a penetration test.
Not a compliance certification.
Not a tool reseller audit.
Not a vague strategy workshop.
Not a report designed to sit in a folder.
Common questions
Straight answers before we start.
Do we need to change MSP?
No. The audit may show that your current MSP is fine but the business lacks ownership, reporting or a clear roadmap.
Is this for businesses with no internal IT person?
Yes. It is especially useful before hiring your first IT person, because it defines what they should actually run.
Can this work if we already have internal IT?
Yes, if internal IT is overloaded or lacks a clear operating framework. The audit gives the business a shared map and priorities.
Will you recommend tools?
Only where the need is clear. The first step is to understand ownership, process, risk and current spend before adding more tools.
Is pricing listed?
Fixed scope confirmed after a short fit call.
Related pages
Use the audit as the entry point.
These pages show how the audit connects to provider oversight, first IT hires, infrastructure and automation control.
Get the current state on one page.
Book a Technology Foundation Audit and leave with a clear view of technology spend, risk, ownership and the 90-day roadmap.