1
Unused licences after staff leave.
Offboarding often removes access from one system but misses others. The business keeps paying and risk remains.
Resource
Common technology leaks in growing businesses.
Waste usually builds quietly.
Most technology waste does not appear on one obvious invoice. It builds up through unused licences, unclear ownership, duplicated vendors, weak offboarding, manual workarounds and infrastructure that no one properly owns.
Audit lens
These are common issues BaseLayer looks for during a Technology Foundation Audit.
This is not a list of client findings. It is a practical guide to the areas where growing businesses often lose time, money or control.
2
Vendors with overlapping responsibilities.
Two providers may both touch the same area, or worse, each assumes the other owns it.
3
Support requests handled through inboxes and phone calls.
Without a visible process, managers spend time chasing updates instead of seeing patterns.
4
Admin access nobody reviews.
Privileged access should not depend on memory or assumptions.
5
Devices bought reactively.
Ad hoc laptop purchasing creates inconsistent setup, support issues, unclear warranty tracking and poor lifecycle planning.
6
No backup restore confidence.
Having a backup is not the same as knowing what can be restored and who owns the process.
7
Web enquiries with no follow-up visibility.
A form submission is not a lead system if it disappears into an inbox with no owner or tracking.
8
Automation ideas on top of broken process.
Automation should reduce stable repetitive work, not hide an unclear workflow.
9
Site infrastructure without documentation.
Internet, Wi-Fi, switches, phones and access systems become harder to support when no one has a clear site map.
10
No 90-day technology roadmap.
Without a roadmap, the business keeps reacting to whatever is loudest.