A hire cannot fix an undefined IT function by themselves.
If your business is creating its first internal IT role, moving away from external providers, or trying to bring order to messy IT, BaseLayer helps define the operating model first - so the person you hire has a system to run, not chaos to inherit.
IT operating model
Outcome
A clearer technology function for the business and a better starting point for internal staff or external providers.
Many businesses try to fix IT ownership by hiring an IT Officer before the function is properly defined. The result is usually predictable: the new person gets buried in tickets, while vendor accountability, cyber risk, asset control and the roadmap stay unmanaged.
BaseLayer sits above day-to-day support. We help owners and managers define ownership, reporting, vendor accountability, access processes, asset visibility, cyber basics and the improvement roadmap.
Ticketing process
Asset register
Access register
Vendor register
Cyber risk register
Onboarding/offboarding process
Reporting rhythm
Technology roadmap
A poorly defined IT function can cost the business in several ways. BaseLayer gives the business a defined operating model before more money is spent on people, tools or vendors.
Hiring the wrong role
Paying vendors without clear accountability
Managers spending hours coordinating IT issues
Staff waiting on devices, access or support
Cyber and access gaps going unmanaged
Projects starting without a clear owner or roadmap
The model is designed to give owners and managers visibility first, then a practical operating rhythm their team can keep using.
The output is designed for day-to-day management, not shelfware.
Current-state technology map
Risk register
Value register
Technology roadmap
Support/ticketing process
Vendor register
Asset register
Software/licence register
User/access register
Onboarding/offboarding process
Cyber risk register
IT reporting template
First IT hire handover pack
Yes. The point is to clarify ownership, reporting, risk and improvement work. Existing vendors can stay in place when they are still the right fit.
Not usually. It often helps the business create the structure before hiring, then gives the new person a framework to run.