Managed Connectivity
- Business internet coordination
- Primary connection management
- Backup/failover planning
- Monitoring and escalation
- Carrier and vendor management
- Site connectivity documentation
Managed Infrastructure
Managed Infrastructure
Networks, devices and site technology managed properly.
BaseLayer helps growing businesses standardise and manage the infrastructure their teams rely on every day - business internet, failover, Wi-Fi, LAN/site networks, laptops, devices and the support processes around them.
Office
Depot
Remote site
Internet
Wi-Fi
Managed laptops
Site network
BaseLayer managed view
Internet, Wi-Fi, LAN, laptops and site technology documented as one operating environment.
Common problem
Infrastructure and devices often grow randomly.
The issues are not always dramatic at first. Over time, the business ends up juggling internet providers, Wi-Fi devices, laptops, passwords, warranties, licences and site problems without a clear operating model.
Different internet providers at different sites
No automatic failover
Unmanaged Wi-Fi
Consumer-grade routers and switches
Laptops bought ad hoc with no standard setup
No clear device register or replacement plan
Weak endpoint security and patch visibility
New starters waiting on devices and access
Departing staff not properly offboarded
No site network documentation
No visibility when something goes down
Internal staff stuck between vendors
Services
Core infrastructure managed as a business foundation.
Infrastructure is not just cabling and hardware. It is the operating layer your staff rely on every day: connectivity, Wi-Fi, laptops, access, support, security and documentation.
Connectivity Failover
- Secondary internet links
- 4G/5G backup
- Automatic failover design
- Remote site resilience
- Reduced downtime risk
- Clear escalation process
Managed Wi-Fi
- Business-grade access points
- Coverage planning
- Guest/staff network separation
- Central management
- Monitoring and support
- Standardised Wi-Fi design across sites
Managed LAN / Site Networks
- Switches
- Routers/firewalls
- VLANs where appropriate
- Site network documentation
- Standardised network design
- Monitoring and lifecycle planning
Managed Laptops & Devices
- Standard laptop selection
- Device procurement support
- New device setup
- Microsoft 365 / Google Workspace connection
- Security baseline configuration
- Asset register management
- Warranty and replacement tracking
- Staff handover process
Endpoint Lifecycle Management
- New starter device process
- Departing staff device recovery
- Device wipe and redeployment process
- Patch and update visibility
- Endpoint protection coordination
- Encryption and MFA alignment
- Lost/stolen device response process
- Device replacement planning
Supporting site systems
Phones, PBX and access control can sit inside the roadmap.
Phones, PBX and access control can also be included where they are part of the broader site infrastructure roadmap.
This keeps phones and site access connected to onboarding, offboarding, support and vendor responsibilities without making them the primary focus of the service.
Business phone system review
Call flow improvement
Remote user phone support
Access control review
Onboarding/offboarding alignment
Local trade/security partner coordination where needed
Best fit
For businesses where poor infrastructure slows people down.
Managed Infrastructure is especially useful where staff depend on reliable devices, internet, Wi-Fi and site networks to get through the day.
Multi-site businesses
Regional operators
Farms and agri businesses
Construction and civil operators
Warehouses
Manufacturing sites
Businesses with depots, yards or remote offices
Businesses with growing staff numbers
Businesses hiring their first IT person
Businesses where downtime or device delays hurt operations
Connected roadmap
How it connects to IT Leadership.
Managed Infrastructure can be delivered as part of the broader technology roadmap. The Technology Foundation Audit identifies the gaps, then the business can choose whether to use existing providers, internal staff, local technicians or BaseLayer-managed services.
Practical choices after the audit
- Keep capable existing providers where they fit.
- Use local technicians where site work is needed.
- Move selected services into a managed BaseLayer model.
- Standardise laptops, devices and network equipment.
- Document responsibilities so staff know who owns what.
- Build the device and infrastructure process the internal IT person can run.
Delivery process
Review, design, deploy and document.
The goal is to make infrastructure more reliable and easier to manage without overcomplicating the business.
1
Site and device review
Document current internet services, routers, switches, Wi-Fi, laptops, devices, support pathways, warranties, weak spots and known recurring issues.
2
Infrastructure design
Define the target setup for primary links, failover, routing, Wi-Fi, LAN, laptops, endpoint management and support responsibilities.
3
Vendor and device selection
Choose appropriate providers, laptops, devices and equipment based on business need, location, support model and budget.
4
Deployment planning
Coordinate timing, site access, device rollout, staff handover, cutovers, partner work and communication with the business.
5
Documentation
Record services, equipment, diagrams, device registers, access details, warranties, responsibilities and escalation paths.
6
Monitoring and ongoing management
Keep visibility over key services and devices, coordinate support, track lifecycle issues and help the business avoid drifting back into ad hoc technology management.
Boundaries
Clear scope matters.
Infrastructure work touches carriers, hardware, devices, sites, warranties and local trades, so responsibilities are agreed before work begins.
Onsite installation may require local cabling, electrical or security partners.
Hardware, carrier services and software licences are scoped separately.
Laptop/device ownership, warranty, damage and replacement terms are agreed upfront.
Support SLAs depend on the agreed managed service package.
Phones and access control can be included where relevant, but they are not the primary focus of this service.
Need reliable infrastructure without juggling devices, sites and vendors?
Talk to BaseLayer about Managed Infrastructure.